Refund Policy for TheUnbound
At TheUnbound, we prioritize transparency and fairness in our refund process. This policy outlines the terms and conditions for cancellations and refunds to ensure clarity for all our customers.
1. General Guidelines
- Refunds will be processed in accordance with the terms mentioned at the time of booking.
- Cancellation requests must be submitted in writing via email to [insert email address] or through our official portal.
- Refunds will be processed within 10 business days after the cancellation has been confirmed.
2. Cancellation Policy
For Custom Packages:
- 30 days or more before departure: Full refund, minus a processing fee of [amount/percentage].
- 15–29 days before departure: Refund of [amount/percentage], minus non-refundable expenses (e.g., hotel bookings, flights, or activities).
- 14 days or less before departure: No refund.
For Group Tours or Fixed Departure Packages:
- 45 days or more before departure: Full refund, minus a processing fee of [amount/percentage].
- 30–44 days before departure: Refund of [amount/percentage], minus non-refundable expenses.
- 29 days or less before departure: No refund.
3. Non-Refundable Items
Certain costs are non-refundable regardless of the timing of cancellation, including:
- Visa application fees.
- Travel insurance premiums.
- Non-refundable hotel or flight bookings.
4. Force Majeure
In the event of unforeseen circumstances (e.g., natural disasters, political unrest, pandemics), refunds will be processed based on the policies of service providers such as airlines, hotels, or activity operators. The Unbound may deduct a processing fee.
5. Changes to Bookings
- Rescheduling: If you wish to reschedule your trip, additional charges may apply depending on service provider policies.
- Transfers: Bookings are non-transferable unless explicitly allowed by The Unbound.
6. Refund Process
- Approved refunds will be credited to the original payment method unless otherwise requested.
- Bank charges, currency exchange fees, or payment gateway charges will be deducted from the refundable amount.
7. Contact Us
For any refund or cancellation inquiries, please contact our customer support at [insert contact information].
We thank you for choosing The Unbound and look forward to assisting you in creating memorable travel experiences!
This refund policy is subject to change. Please review it at the time of booking.
